Thank you for writing this review Oliver.

I’m sure the problem is related to the fact that various unzipping tools work differently. Some have "intelligent" functionality that tries to extract information as needed, others don’t have that kind of functionality or just don’t recognize the same files as "needed". The point is that when I create an installation in a zip file, I should consider this and simply add all important files into the compressed setup itself - that way, there’s no room for mistakes regardless of the zip tool a customer uses.

In short, it’s just the kind of small problem I don’t expect from a version 11 of a software package. A company that listens to its users should have fixed such small issues years ago, and/or should have the experience to avoid them in the first place. Actually I should have a look if they still use the same packaging system - when I published this post nearly a year ago, I mailed them the link, so it might be interesting to see whether they bothered to make a change.